- How Do I Create An Account?
- Will it cost me anything to become a member?
- How do I sign up for newsletters?
- How do I discontinue newsletters?
- How do I change my account settings?
- What if I forget my log in?
- What if I forget my password?
- How do I view my order history
- How do I sign up for newsletters?
- How do I discontinue newsletters?
- How do I place an order using Trend Funnel?
- What are my payment options?
- How do I review an order I have placed?
- How do I change my order?
- How do I cancel my order?
- What if I have problems with an order?
- Can I get a receipt?
- Product Availability
- How do I get one of my products featured on Trend Funnel?
- Materials Safety Data Sheets and Product Specs
- Warranties and Guarantees.
- Trend Funnel’s Product Liability Disclaimers
Is my credit card information safe?
Is the Trend Funnel application secure?
How do I create an account?
Creating a free account with Trend Funnel™ is easy. Begin by clicking on the Login icon located in the top right corner of your screen. This will take you to a screen where you can login to an existing account, but since you don’t yet have one click on the sign up now block located just to the right of the login and password fields. Enter your first and last name, your email address (this will be your login id) and create a password. That’s it! The next time you click on the Login icon you will be able to enter your Login (your email address) and your password and go straight to your personal Trend Funnel™ Studio Account.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Will it cost me anything to become a member?
Nope! Membership to Trend Funnel™ is completely free, but you must become a member to shop! So what are you waiting for… go ahead and sign up!
How do I sign up for newsletters?
Trend Funnel™ understands how annoying it is to have your inbox clogged up by unwanted junk mail. That’s why when we send out an occasional newsletter it is creative, informative and focused on the specific topics our members are most interested in (like cool new products we are featuring). You do not have to subscribe to the newsletter to be a member and you can discontinue your subscription to the newsletter without canceling your membership at any time.
For your convenience, when you register to become a member you are automatically signed up to receive newsletters at the email address you used as your login.
If you want to sign up to receive newsletters without creating an account or if for some reason you are a registered member but you haven’t received a newsletter, use the form on the bottom right hand side of the HOME PAGE to subscribe.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
How do I discontinue newsletters?
You can unsubscribe from newsletters at any time without canceling your Trend Funnel™ membership. Simply follow the instructions on the bottom of your most recent newsletter to discontinue.
How do I change my account settings?
You can change your account settings at anytime. Begin by logging in to your Trend Funnel™ Studio Account. In the bottom left hand corner of your screen you will see a blue drafting pencil marked “Your Profile”. Clicking on that icon will open up a screen with your account settings. You may review and edit these settings at anytime by simply changing them in the appropriate field, scrolling down to the bottom of the page, and clicking save.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
What if I forget my login?
Your login is your email address.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
What if I forget my password?
If you forget your password Trend Funnel™ can send you an email reminder to the email address you used as your login. Begin by clicking on the Login icon located in the top right corner of your screen. When your computer’s browser brings you to the login screen, click on the “Forgot your password?” block located in the bottom righthand corner of your screen. Type the email address you used for your login into the form and click “RECOVER”. An email will then be sent to your email account with a new temporary password. Use that password to sign back into Trend Funnel and then go to the “My Profile” section of your Trend Funnel™ Sudio to reset your password to something you can remember.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
How do I view my order history?
You can view and print any orders you have placed from your Trend Funnel Studio in the “My Past Orders” link.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
How do I place an order using Trend Funnel™?
Adding items to your design boards and shopping lists allows you to take your time, make decisions, and change what you plan to buy as often as you like without actually placing an order. An order is not placed until you have finished creating your shopping list and you have chosen to buy an item or all of the items on that list by selecting the “Buy NOW” option on your shopping list.
Membership to Trend Funnel™ is free, and you must be a registered member with Trend Funnel™ in order to participate in the trend inspired shopping application experience. Registered Trend Funnel™ members can begin shopping immediately after creating an account and logging in. From your Trend Funnel™ Studio Account begin shopping by clicking on the image of the CD ROM marked “Launch Shopping Application”.
Follow the onscreen instructions to create a portfolio and project. This will allow you to save all of your shopping selections in an organized folder for later access. It will also allow you to generate multiple lists and orders and keep them all separate and organized by storing them in different portfolios and project folders.
Browse through the various featured products and save your favorites by adding them to “the funnel”. Once you are done making your selections, you can review your order by going to your shopping list.
From your shopping list you can purchase one item at a time, or in one easy step purchase the entire list!
*If you don’t have time to purchase now simply log back in later, re-launch the shopping application, open back up your saved portfolio and then your saved project, go straight to your shopping list to review your items and make purchases at anytime!
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
What are my payment options?
Trend Funnel® currently accepts American Express, Master Card and Visa.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
How do I review an order I have placed?
You can view and print any orders you have placed from your Trend Funnel Studio in the “My Past Orders” link.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
How do I change my order?
Adding items to your design boards and shopping lists allows you to take your time, make decisions, and change what you plan to buy as often as you like prior to placing an actual order. An order is not placed until you have finished creating your shopping list and you have chosen to buy an item or all of the items on that list by selecting the “place order” or “buy all” option on your shopping list.
Once an order is placed, our Trend Funnel™ Shopping Assistants get right to work reviewing your order, checking on the availability and proper pricing of each product, and once everything is verified (if there aren’t any discrepancies) we immediately charge your account and place your order with the appropriate suppliers.
Therefore, there is a very small window of time in which we you can make changes or cancel your order. Once your order is verified and your account is charged we cannot accept any changes or cancellations. So please take the time you need to save, review and edit your shopping list prior to placing your order.
If you have ordered something and have changed your mind, any itmes you have purchased will need to be “RETURNED” so please follow the necessary procedures described in our Return Policy.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
How do I cancel my order?
Adding items to your design boards and shopping lists allows you to take your time, make decisions, and change what you plan to buy as often as you like prior to placing an actual order. An order is not placed until you have finished creating your shopping list and you have chosen to buy an item or all of the items on that list by selecting the “place order” or “buy all” option on your shopping list.
Once an order is placed, our Trend Funnel™ Shopping Assistants get right to work reviewing your order, checking on the availability and proper pricing of each product, and once everything is verified (if there aren’t any discrepancies) we immediately charge your account and place your order with the appropriate suppliers.
Therefore, there is a very small window of time in which we you can make changes or cancel your order. Once your order is verified and your account is charged we cannot accept any changes or cancellations. So please take the time you need to save, review and edit your shopping list prior to placing your order.
If you have ordered something and have changed your mind, any items you have purchased will need to be “RETURNED” so please follow the necessary procedures described in our Return Policy.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
What if I have problems with an order?
If you are having any difficulties placing an order, tracking an order or have encountered an issue with a product upon receipt of an order please contact us immediately by calling us toll free at 1-877-2FUNNEL. It is best that you call as soon as possible so our customer support team may assist you right away. If you are not able to get through on the line for any reason please leave a message with a phone number we can reach you at and someone will get back to you with an answer quickly.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com.
Can I get a receipt?
You can view and print any orders you have placed from your Trend Funnel Studio in the “My Past Orders” link.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Shipping Costs:
Trend Funnel is a personal shopping assistance service. We do not currently house, supply and ship any products. All orders are placed directly with the manufacturer or retailer and shipped directly to you. We have calculated an estimated shipping cost into the estimated price of your product based on the estimated shipping calculation offered by the third party supplier. The actual cost of shipping cannot be confirmed until we know the total quantity, weight and cost of your order and the location of delivery. If shipping costs end up higher than the estimated projections we will contact you directly prior to processing your order.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Shipping Times:
In most cases, shipping times cannot be estimated prior to placing your order. However if you have need to confirm shipping times prior to ordering please call us and we will contact the supplier for a confirmed delivery schedule prior to placing your order.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
International Customers:
Some of the products Trend Funnel features can be shipped internationally and some cannot. If you are an international customer, build your shopping list with the products you are most interested in but then call us to confirm shipping availability prior to placing your order. If you have selected a product that does not typically ship internationally our customer support team may still be able to locate a supplier that can ship that item to you. In the event we are unable to locate the exact item to ship to you, our customer support team may be able to recommend a similar product that would work just as well.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Trend Funnel™ Return Policy:
Trend Funnel™ respects and upholds the return policies as warranted by each third party manufacturer or retailer. For your convenience we have outlined each product’s specific return policy below each product’s description. Please review the return policies for each item you are ordering prior to placing your order.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
How do I return an item?
No more hassles with retailers and manufacturers! Trend Funnel is pleased to coordinate your returns for you!
1. Please contact us directly at 1-877-2FUNNEL to begin the returns process.
2. Be sure to keep all of the original packing materials including boxes, wrapping and packing slips as many of our suppliers require items to be returned in the original packaging.
3. When you call Trend Funnel™, a customer support specialist will gather all of your information relating to the order including your original order number from the order you placed with Trend Funnel™, the name of the item you are attempting to return and your reason for returning, your shipping address and your contact information. Please have all of this available prior to calling to save time.
4. Once we have gathered your information WE CALL THE MANUFACTURER OR RETAILER for you! We gather all of the necessary returns procedures and authorization codes and then once everything is finalized and sorted out we call you right back to walk you through the simple step by step instructions to return your item.
5. The same customer support specialist assigned to your return will be available anytime to help you with any returns issues you have with that particular item. They will insure that your return processes smoothly and that your money is credited back to your account once the third party supplier has confirmed receipt of the return and posted your credit.
*Do not send your return items to Trend Funnel™. We are not equipped to pass any merchandise thorough our headquarters and therefore your package will be refused and returned to you.
*Trend Funnel™ respects and upholds the return policies as warranted by each third party manufacturer or retailer. For your convenience we have outlined each product’s specific return policy below each product’s description. Please review the return policies for each item you are ordering prior to placing your order. We cannot authorize a return if the supplier does not allow for it in their return policy.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Product Availability:
We believe it is a major priority for Trend Funnel™ to insure that the products we feature are available for purchase. We make every attempt to insure that a product is not featured unless it is ready to ship or available to ship in an acceptable amount of time (30 days or less). However, on occasion manufacturers and retailers are not as forthcoming with accurate product availability information. In addition, having a product featured on Trend Funnel™ can cause a rapid increase in demand of an item that the supplier was not expecting. Therefore, when you place your order with Trend Funnel™ the purchasing specialist handling your order always confirms product availability and acceptable delivery time estimates prior to finalizing your order. If there are any foreseeable issues with availability or delivery schedules we will contact you prior to placing the order.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
How can I get one of my products featured on Trend Funnel™?
Trend Funnel™ only features up to (”funnels”) the best 20-30 products in each product category. However, we are always looking to expand some of our smaller categories, and swap existing products out for something better. Our review process to be featured takes into account several considerations including, but not limited to, the quality of the product, the uniqueness of the product in comparison to items already featured, the appropriateness of the item for the trend, the room and the specific product category in which the item would be featured, product availability and delivery times, price, product warranties and returns options that we can pass on to our members, and your shipping procedures and costs.
We consider products from manufacturers, suppliers, retailers, non profit organizations, and independent artisans. Applicants do not need to have a website to be considered, in fact for many independent artisans Trend Funnel™ is their only means of selling product online.
The best way to apply is to email us at info@trendfunnel.com. Please include your contact information, a brief description of your product, a suggestion of where you would like to see it featured, a price and shipping cost estimate, and a picture of the item. Please understand, at times we may have numerous applicants to consider… so be patient while you wait to hear from us.
If you are still having difficulties please let us know by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Materials Safety Data Sheets
If you need to see a materials safety data sheet or full detailed product specs beyond what we have already supplied, please feel free to contact us and we will do our best to find those for you.
Contact us anytime by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Warranties and Guarantees
Trend Funnel respects and upholds the warranties and guarantees policies as warranted by each third party manufacturer or retailer. If you have a question about an item we have featured in which the warranty or guarantee is not clearly outlined, please contact us and we will do our best to confirm that information.
Contact us anytime by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Trend Funnel’s Product Liability Disclaimers
Prior to shopping using Trend Funnel™, all members sign a user agreement stating they understand that Trend Funnel™ is merely a personal shopping assistant. You state that you understand that we do our best to insure the quality and safety of all products we feature, however because we do not manufacture, supply, or ship any of the items we feature we cannot be held liable for any unforeseen issues our members may encounter with a product they have ordered.
Contact us anytime by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Is my credit card information safe?
Your credit card information is NOT kept in your user profile. Yes, we know it would be convenient to re-order and NOT have to enter your credit card number each time, but that is not in compliance with PCI standards for website security: https://www.pcisecuritystandards.org/. Safety first!
Is the Trend Funnel application secure?
Our software runs on Rackspace servers located at a secured data center. Rackspace’s reputation is excellent, and your average Fortune 500 data center has less security than Rackspace. For details, go to this link:
http://www.rackspace.com/downloads/pdfs/RackspaceSecurityApproach.pdf
Contact us anytime by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
Trend Funnel™ Privacy Policy:
Trend FunnelTM Privacy Policy
Trend FunnelTM respects and is committed to protecting your privacy. You have our guarantee that we will not sell or rent your email address for unsolicited marketing.
This Privacy Policy lets you know how your personal information is processed and used. We take necessary steps to ensure that your personal information is used only in ways that are compatible with this Privacy Policy. By visiting TrendFunnel.com, you are accepting the practices described in this Privacy Policy.
Trend FunnelTM will not release your personal data to any third parties without your consent or as required by law. This Privacy Policy does not describe information collection practices on other sites, including those linked to or from the trendfunnel.com website.
Information Collected
Demographic and profile data is collected on this site. This information is used to:
- develop marketing profiles
- aid strategic development
- audit usage and administer our Web site
- to help diagnose problems with our server
- to help identify you and your shopping cart
- tailor your experience while visiting trendfunnel.com
The data is collected through “cookies”, “IP addresses” or other numeric codes used to identify a computer. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. If you are uncomfortable with cookie technology, you have the option of setting your browser to reject cookies.
Use of Order Information
When you place an order, Trend FunnelTM requests information such as contact information, credit card number and demographic information. The contact information you provide is used to create your account and place your order for the products you have purchased.
Your financial information is used for the sole purpose of billing you for products and services. Financial information is encrypted while it is stored temporarily until your order has processed and then it is deleted from our databases.
Demographic data is collected to personalize future visits by displaying the content we feel would interest you most.
Interactive Features/Social Networking (blogs and posts)
Social networking features like discussion boards, blogs and posts are public venues. If you choose to include personal information in a message, that information will be available to any person viewing or participating in that discussion board. Posting information on public boards may result in unsolicited messages to you and the use of such information in a way that is not intended by you. Trend Funnel’s ability to delete or modify information which you provide may be limited by technology or its internal procedures/policies and as such Trend FunnelTM may not be able to mitigate the consequences of your posting such information in a public forum.
In addition, Trend FunnelTM may occasionally use portions of a blog or post discussion for publications and promotions.
Correct/Update Personal Information
Trend FunnelTM allows you to change or modify your personal information by sending e-mail to a remove e-mail address or by visiting a designated customer service page.
Children’s Issues
The Web Site is not directed to children under eighteen (18) years of age, and children under such age must not use the web site or services offered on it to submit any individually identifiable information about themselves.
Indemnification
You agree to indemnify, defend and hold harmless Trend FunnelTM and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys’ fees and expenses), claims, damages and liabilities related to or associated with your use of the trendfunnel.com website and any violation of this Privacy Policy by you.
Governing Law and Jurisdiction
This Privacy Policy constitutes a contract made under and shall be governed by and construed in accordance with the laws of the State of North Carolina.
Last Update
As this site acquires new functionality, our privacy policy may be updated to reflect the nature of the new information, products and services provided. When that happens, those changes will be posted here.
This Privacy Policy was last updated on October 08, 2008
Disclaimer
This site contains links to other sites. Trend FunnelTM is not responsible for the content or privacy practices of these sites.
In the event that Trend FunnelTM or substantially all of its assets are acquired or merged with another entity, user information is likely to be one of the transferred assets.
Contact Us
If you have any additional questions or concerns about our privacy policy, please contact us: Trend Funnel, LLC. P.O. Box 35243, Greensboro, NC 27425. info@trendfunnel.com, 1-877-2funnel.
Contact us anytime by filling out a CONTACT US FORM, email us at info@trendfunnel.com, or call us toll free at 1-877-2FUNNEL.
